Technical Project Lead (Junior to Mid-Level, Dutch-Speaking)

Please note, we are not at liberty to relocate for this position. We cannot process your application if you are not based in the Netherlands.  

Some people are born to lead technical projects, and you are one of them. Let us check the boxes: you are analytical, methodical, and eager to tackle complex challenges. Managing a portfolio of 30+ enterprise customers excites you because you thrive on aligning technology with business goals. You are familiar with technical products and systems, ensuring smooth implementations while being confident and assertive with our customers. You ensure that our customers remain satisfied and supported. Collaborating with clients and technical teams is your forte: you adhere to proven methodologies yet adapt custom technical solutions to meet each client’s unique needs. 

You are not just a guide but an advocate for your clients, balancing their expectations while safeguarding the technical integrity of our solutions. You coach customers on leveraging technology effectively while continuously seeking ways to optimize processes, making them smarter and scalable. That is what we do at Zivver. We are a fast-growing software company with ambitions that extend far beyond the Dutch borders, and we are here to make IT work seamlessly.  

What Excites You 

• Translating complex SaaS technology into scalable, user-friendly solutions. 

• Using your analytical mindset to investigate issues and uncover insights. 

• Automating repetitive processes and finding smarter ways to deliver results. 

• Balancing multiple (technical) challenges without losing focus or composure. 

• Empowering clients with your (technical) expertise to ensure their success. 

• Working in a dynamic, international environment that pushes boundaries. 

A Day in the Life 

It is Friday and you start the day with the weekly technical meeting. It is an opportunity for Technical Project Leads to share project insights, troubleshoot challenges, and learn from each other. Today, the Product Manager joins the session to discuss upcoming product rollouts—a crucial update for setting client expectations. 

Your next task is a video call with the IT team of one of our customers. Together with their IT partner, you map out the technical rollout plan for Zivver, identifying potential obstacles and crafting solutions to ensure a smooth deployment. 

Later, you collaborate with a colleague to refine a new onboarding process, incorporating lessons from previous projects. Just as you are wrapping up, you receive a call from a stressed A USA client’s system is not behaving as expected. Thanks to your technical knowledge, you start checking our systems, resolve their primary issue on the spot, and coordinate with the engineering team to tackle the rest. You finish your day by updating the project status and documenting your learnings to share with the team. 

What you’ll be doing:  
 
Lead Technical Implementations 

• You’ll guide enterprise customers through seamless onboarding, ensuring projects stay on track, within budget, and aligned with agreed timelines. 

• Keeping everything organized is key—you’ll maintain accurate updates in Salesforce and submit your time promptly in Harvest. 

Be a Trusted Advisor 

• You’ll deliver tailored training sessions and workshops, helping clients get the most out of the Zivver platform. 

• Along the way, you’ll identify opportunities to improve processes or recommend additional services to enhance their success. 

Drive Successful Deliveries 

• You’ll manage risks and resolve issues to keep implementations running smoothly. 

• With a clear understanding of each project phase, you’ll ensure all deliverables are met and stakeholders stay aligned. 

Collaborate Across Teams 

• You’ll work closely with engineering, product, and support teams to deliver exceptional results for our customers. 

Make Things Better 

• Your input will help us refine our processes, improve our documentation, and make Zivver even better for our customers. 

If you are ready to bring your technical expertise, project management skills, and passion for customer success to a fast-growing tech company, we would love to hear from you! 

Benefits 

• Thrive in an energetic, dynamic environment — it’s contagious! 

• Team up with brilliant minds from over 30 nationalities  

• Enjoy flexible hybrid work in Amsterdam, complete with home office support 

• Work from X – flexible, short-term work options 

• Your well-being is important to us - benefit from unlimited time off 

• Boost your growth with €1,000 a year 

• Secure your future with our comprehensive pension plan 

• Work your way - choose your preferred hardware 

• Own a piece of the pie with stock options for everyone 

What we are looking for: 

• Experience: Whether you’re a fresh graduate with strong communication, organizational, and presentation skills or have 1-2 years of relevant experience, we’d love to hear from you.

• Language Skills: You are a native Dutch speaker and have excellent English proficiency, both written and spoken.

• Tech-Savvy Problem Solver: You’re comfortable with technical details, can demonstrate platform functionalities, and love tackling complex challenges. 

• Adaptable and Accountable: You thrive in dynamic settings, take ownership of your work, and keep projects on track. 

• Collaborative Team Player: You’re great at building strong relationships with customers and colleagues, ensuring everyone’s aligned. 

• Strategic Thinker: You have a knack for planning and tracking tasks while staying focused on the big picture. 

• Always Learning: You’re curious, committed to growth, and excited to develop your skills even further. 

• Education: You hold a bachelor's or master's degree, preferably in a relevant field.  

If you’re excited about this role and looking to make an impact in secure communications, we encourage you to apply. We value your combination of foundational knowledge and a desire to grow, and we're here to support your professional development. 

Why Zivver? 

We are a scale-up expanding globally and venturing into more regions than ever. Join a team of sharp, motivated individuals committed to delivering products that make a difference. Your work will directly contribute to our collective success. Our welcoming atmosphere is alive with emojis, GIFs, and memorable events designed to bring us closer together and celebrate our unique differences. Recognition of hard work, an emphasis on personal and professional growth, a transparent and flat communication structure, and a commitment to maintaining a positive, supportive culture as the company grows are all key attributes that make Zivver a great workplace.