Junior Technical Consultant (Dutch Speaking)

Are you ready to dive into a world where technical challenges are your playground? We're looking for enthusiastic and motivated people to join us as Junior Technical Consultants. If you have a high-energy approach and love communicating with others, this could be THE role for you.

Here's the scoop: you'll be involved in a variety of tasks. On one side, you'll help solve technical questions and ensure our solutions are implemented flawlessly. On the other side, you'll work closely with our project lead and customers to ensure everything runs smoothly at Zivver.

If you're excited about cracking puzzles and tackling technical challenges, and want to grow your skills in a hands-on role, then this is the opportunity you've been waiting for!

A day at HQ

You start your day by grabbing a coffee and join the online daily start with the whole support team for today’s hot topics. A new release took place yesterday, so you check the platform's health, and notice that usage numbers have gone down for one customer. You proactively contact the customer and assist them before they begin receiving outage reports from their users. As it turns out, a simple renewal of ADFS Metadata does the trick. 

At the end of the morning you have an online meeting with one of our bigger customers. Since the rollout they’re experiencing performance problems in their workplace environment. Together with the project lead you discuss our action plan on how to diagnose the problem and how to solve it. In collaboration with the customer you take a deep dive into their infrastructure. You make sure their network is optimally configured for Zivver, the right registry keys are being used and analyze the problem to the finest detail. Together you figure out that the ISP is slowing down traffic to Zivver's back-end and advise the customer to make the required changes.

Time for lunch, whether you're enjoying your meal at home or savoring the delicious spread at our HQ chatting and catching up with colleagues.

After updating your customers, it’s workshop time with a large insurance company. The task is to integrate Zivver's secure mail function with their CRM systems. You lead the session, beginning with Zivver's architecture for clarity. Next up, you outline Zivver's solutions for third-party integration and discuss use cases for both CRM systems, toggling between functional and technical challenges. Participants agree on next steps, and you follow up with a recap and additional documentation.

What you will do here: 

• Act as a Trusted Advisor and Subject Matter Expert (SME) for our customers and partners.

• Troubleshooting technical issues at our customers.

• Assess customer’s business & technology requirements, and translate into technical solutions.

• Deliver billable technical consulting and advisory services, including technical workshops, design reviews, architecture workshops, product extensions/integrations, solution & performance optimizations, and supporting ad-hoc technical queries.

• Coach team members in their technical learning path.

• Improve the customer experience of our platform, by working with our product team and developers.

Your starting toolkit: 

• You have basic knowledge of or have taken coursework in AD(FS), SSO, remote deployment systems, Azure, PowerShell, and/or SaaS solutions.
• You have a strong willingness to learn how to translate customer needs into features and functionalities.
• You are eager to develop your skills in troubleshooting issues in software configuration and identifying bugs.
• You are a recent graduate with up to 1 year of work experience or relevant internship experience in a technical systems / consulting role;
• You are customer-oriented, problem-solving, and solution-focused.
• You have a Master’s degree in a STEM field.
• You are fluent in Dutch and English, both written and verbal.