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Internship – Support

  • Amsterdam, Noord-Holland, Netherlands
Customer Success & Services

Job description

🌟 About Zivver 🌐

At Zivver, we're on a mission to transform the digital landscape, where the pace of change is faster than ever before. We're passionate about helping organizations, both big and small, embrace the Next Generation of Secure Digital Communication that's Effortless, Smart, and Secure. In this era of hyper-accelerated digital transformation, regulatory reforms, and hybrid work, we stand as a beacon of innovation.

πŸ”’ Our Impact

Zivver is a global force used by over 7,000 organizations worldwide, safeguarding them from approximately 10,000 data breaches every month. These organizations span intricate and highly regulated sectors like manufacturing, retail, healthcare, financial services, central and local government, and the legal industry.

πŸš€ The Opportunity

Are you a tech-savvy problem solver with a thirst for learning? Look no further! Join our exciting internship program and immerse yourself in the world of technical support. At Zivver, we believe that no question is too complex for our Technical Support Specialists, and as an intern in this role, you'll embark on an exhilarating journey of learning and development.

🌟 Learning Journey

As a Zivver intern, you'll unlock a world of learning opportunities in the Support world:

πŸ” Root Cause Analysis: Master the art of uncovering the root causes of technical issues, whether it's a misbehaving plugin or a pesky bug. Sharpen your troubleshooting skills through hands-on experience.

πŸ”§ Technical Problem Solving: Dive into the intricacies of technical problem-solving, from deciphering logs to understanding customer needs. We provide comprehensive on-the-job training to teach you essential skills.

πŸ”„ Process Improvements: Identify bottlenecks and collaborate with teams to propose process enhancements, gaining insights into workflow optimization.

πŸ’‘ Product Expertise: In-depth learning of our solutions and how to solve problems with them, providing pragmatic solutions and enhancing your technical prowess.

πŸ’» Customer Communication: Learn how to exchange information with our customers, involving information sharing, problem resolution, and feedback collection to enhance overall customer experience.

🀝 What We Offer

Join a team driven by customer satisfaction, where your creativity, authenticity, and development are highly valued. A pleasant and safe work environment is essential to us, and we regularly organize exciting activities at our amazing HQ in Amsterdam! Here's what you can expect:

1️⃣ A challenging internship for 32 to 40 hours per week, lasting a minimum of 20 weeks.

2️⃣ Time to work on your school assignment(s).

3️⃣ An internship allowance

4️⃣ Exposure to real projects alongside our incredible clients!

If you're excited about this role, we welcome your application, even if you think you don't meet all the requirements. We understand that no candidate is perfect and would love to hear your story.

Job requirements

🎯 Who We're Looking For

To be a part of our team, you should possess:

🌟 A positive attitude and enthusiasm for learning.

πŸ“š Enrollment in your 3rd or 4th year of ICT education.

πŸ—“οΈ Availability to start in September 2024 (exact date to be discussed).

🌐 Fluency in both Dutch and English.

🏒 Residency in the Netherlands and the ability to work in our office at least two days a week.

Join us at Zivver and be a part of the future of secure digital communication. πŸš€βœ‰οΈ