Technical Consultant

Job description

You love troubleshooting technical issues. As our Technical Consultant, you are internally and externally the go-to person for any complex technical challenge when implementing or using one of our products. You love working in a place where not everything is predetermined, but you work together with other colleagues to help ZIVVER grow step-by-step.

Hot take

  • You grab technical challenges by the horn;
  • You speak L33T and can translate this to noobs;
  • You’re a good communicator and don’t get overwhelmed easily;
  • You know Microsoft Workplace technologies as the back of your hand.

A day at HQ

Two of your team members are working throughout the morning together with development to troubleshoot a new issue at a customer. Just before lunchtime they ask you to advise them on the next steps. You listen to the background of the problem, the different theories they’ve tried and advise them to call the customer and have a look at some registry keys.

Time for lunch, and time to discuss the very important matter of your social life with your colleagues. The lunch room is abuzz with excitement about an upcoming company ski trip. With renewed energy, you return to your desk.

One of your colleagues called the customer. It turns out that one registry key had the wrong value! Who would have thought that? Know that you know that this is possible, you document the problem and solution on the internal wiki. This will certainly help the next time we face this problem. In the weekly meeting you will share this new knowledge within the team. To wrap up the day, you sync with a developer who is working on a bug that was reported by a customer. With his input you will draft a summary for the customer on the current status and a specific test plan to ensure a proper validation of the bug fix.

Responsibilities

  • The ‘technical’ trusted advisor of customers;
  • Troubleshooting technical issues of customers;
  • Technically implement of ZIVVER at customers remotely;
  • Improve the customer experience of our platform, by working with product.

Benefits

  • An exciting, fast-growing, energetic environment;
  • Impact from day one on the product and our customers;
  • A pension plan;
  • Free lunch;
  • Great office and awesome people with different nationalities;
  • Entrepeneurial environment where you can bring your ideas into action.

Requirements

  • You have a relevant MBO/HBO degree;
  • You have good knowledge of workplace technologies, such as AD(FS), RES, VDI and SSO;
  • You have at least 3 years of work experience in a service-oriented role;
  • In possession of driving license B;
  • You are fluent in Dutch and English, both written and verbal.