You love fixing technical issues together with customers and empowering your team members to grow in their role. As our senior technical consultant you are internally and externally the go-to person for any technical challenge that a customer faces when using our products. Your high-energy and flexibility suits this fast-growing scale-up perfectly.
A day at HQ
You start your day by grabbing a coffee and join the start of the day with the whole support team for today’s hot topics. A new release took place yesterday, so you check the platform's health, and notice that usage numbers have gone down for a couple of customers. You proactively contact these customers and assist them before they begin receiving outage reports from their users. As it turns out, a simple renewal of ADFS Metadata does the trick. After responding to some emails, you get ready for a webinar, to present Zivver’s technical functionality to a new customer. You enjoy the banter and can adjust to both a very technical audience, as well as a leadership audience.
Time for lunch, and time to discuss the very important matter of your (corona-proof) social life with your colleagues. You grab a sandwich and join the daily lunch meeting to meet new people and catch up with the latest topics. With renewed energy, you check the meetings in your calendar for the afternoon and respond to any incoming mails from customers.
After updating your customers, it’s workshop time with a large insurance company. We need to integrate Zivver’s secure mail functionality with two of their CRM systems to secure their outgoing e-mails. You structure the workshop and first begin with explaining the Zivver Architecture. This will make sure that all the participants have the same vision on how Zivver works. After that you explain which solutions Zivver provides to integrate with third-party applications. Afterwards, it’s time to start the discussion on which use cases need to be supported and what the possibilities are in both CRM systems. During this discussion you switch back and forth between functional and technical challenges. All participants were satisfied with the outcome and agreed on the next steps. After the session you write a recap of the topics discussed, send some additional documentation and outline the next steps.