Senior Technical Consultant

Job description

You love fixing technical issues together with customers and empowering your team members to grow in their role. As our Senior Technical Consultant you are internally and externally the go-to person for any technical challenge that a customer faces when using our products. Your high-energy and flexibility suits this fast-growing scale-up perfectly.


Hot take

  • You grab technical challenges by the horn;

  • You have a strong drive to define solutions, with a positive attitude to change;

  • You’re a good communicator and don’t get overwhelmed easily;

  • You know the challenges organizations face when maintaining workplaces with dozens of different applications.


A day at HQ

You start your day by grabbing a coffee and join the online daily start with the whole support team for today’s hot topics. A new release took place yesterday, so you check the platform's health, and notice that usage numbers have gone down for a couple of customers. You proactively contact these customers and assist them before they begin receiving outage reports from their users. As it turns out, a simple renewal of ADFS Metadata does the trick. At the end of the morning you have an online meeting with one of our bigger customers. Since the rollout they’re experiencing performance problems in their workplace environment. Together with the project lead you discuss our action plan on how to diagnose the problem and how to solve it. In collaboration with the customer you take a deep dive into their infrastructure. You make sure their network is optimally configured for Zivver, the right registry keys are being used and analyze the problem to the finest detail. Together you figure out that the IPS is slowing down traffic to Zivver's back-end and the customer makes the required changes.

Time for lunch, and time to discuss the very important matter of your (corona-proof) social life with your colleagues. You grab a sandwich and join the daily lunch meeting to meet new people and catch up with the latest topics. With renewed energy, you check the meetings in your calendar for the afternoon and respond to any incoming mails from customers.

After updating your customers, it’s workshop time with a large insurance company. We need to integrate Zivver’s secure mail functionality with two of their CRM systems to secure their outgoing e-mails. You structure the workshop and first begin with explaining the Zivver Architecture. This will make sure that all the participants have the same vision on how Zivver works. After that you explain which solutions Zivver provides to integrate with third-party applications. Afterwards, it’s time to start the discussion on which use cases need to be supported and what the possibilities are in both CRM systems. During this discussion you switch back and forth between functional and technical challenges. All participants were satisfied with the outcome and agreed on the next steps. After the session you write a recap of the topics discussed, send some additional documentation and outline the next steps.

Responsibilities

  • Act as a Trusted Advisor and Subject Matter Expert (SME) for our customers and partners.

  • Troubleshooting technical issues of customers;

  • Assess customer’s business & technology requirements, and translate into technical solutions;

  • Deliver billable technical consulting and advisory services, including technical workshops, design reviews, architecture workshops, product extensions/integrations, solution & performance optimizations, and supporting ad-hoc technical queries

  • Coach team members in their technical learning path;

  • Improve the customer experience of our platform, by working with our product team and developers.


Benefits

  • Impact from day one on the product and our customers;

  • A pension plan;

  • €1.000 personal development budget annually.

  • Great office and awesome people with different nationalities;

  • Entrepreneurial, energetic environment where you can bring your ideas into action.

Requirements

  • You have at least a relevant bachelor’s degree;

  • You have extensive knowledge of AD(FS), Ivanti, VDI, Citrix, Azure, SSO and other environments;

  • You have at least 5 years of work experience in a service-oriented/consulting role;

  • You are fluent in Dutch and English, both written and verbal.