Senior Salesforce Consultant

Job description

Do you eat, sleep, and breathe Salesforce and know why people need a state-of-the-art CRM system? Well, we’re looking for the next Salesforce guru at Zivver and this could be you. As our new Senior Salesforce consultant, you take on the full ownership of maintaining and continually improving our Salesforce environment. You build a roadmap together with stakeholders, work in sprints to implement changes, train colleagues to master Salesforce, support users to get the best out of the system and set up complex integrations with other tools.


As Zivver is expanding internationally, we’re specifically looking for someone who’s experienced. You don’t have to reinvent the wheel, you know growth is messy and therefore, you always think five steps ahead. According to your Lead Jeroen, it’s an incredibly fun opportunity for those who want to join a fast-growing company and work with a smart, engaged bunch of people who make an impact on how a billion people communicate. “You’ve got full ownership of Salesforce and will take the lead in tackling complex challenges. How do we scale our sales process as we bring in new products and markets? How do we successfully implement Service Cloud and bring our entire support team on board?”


Hot takes

- You’re a bit of a Salesforce Geek, but that’s okay

- You love that you colleagues love you for making their lives easier

- An untidy CRM makes you itchy

- May the Salesforce be with you


A day at Zivver

This morning is your morning. After reviewing your JIRA board for the current sprint, you check out for two hours of uninterrupted focus time. It’s time to dive into the new Salesforce feature releases, learn in-demand skills and earn some badges. Next up: you’ve got a meeting to catch up with your team lead Jeroen. Together, you’ve been talking to our VPs of Sales and Customer Success to build a roadmap for the next quarter. The two of you spend the last part of the meeting going over one of the ideas you have to improve and further automate the process of generating attractive and accurate quotes to potential customers. You’ve done some research on how other SaaS companies make this a smooth process and you’re looking to get some feedback.

After lunch, it’s time for a meeting with the Chief Revenue Officer (CRO), Adnan. You brainstorm about the further expansion of Zivver to the US and what you need to facilitate this in Salesforce. After the brainstorm, it’s time to dive into the ongoing CPQ implementation together with our finance team and the external consultant you decided to bring on board for this project. Zivver will expand to three new countries and add a new product over the next period and during this meeting you talk about how the pricing will be set and how we’re going to facilitate this. To close the day off, you spend the remaining couple of hours of the afternoon focussing on making great progress with some of the items in the current sprint.


Responsibilities

  • Working closely with the Sales Operations Team Lead and key internal stakeholders in order to understand business requirements, pain points and goals; creating a platform roadmap and defining priorities accordingly.

  • Successfully implementing Salesforce configuration changes, using clicks instead of code, such as (but not limited to) process automation, assignment rules, fields, page layouts, roles & profiles and record types.

  • Play a leading role in implementing key new additions to our Salesforce platform such as CPQ solutions.

  • Ensuring we build for scale, according to best practices and with a focus on exceptional user experience.

  • Support the implementation and maintenance of integrations between Salesforce and various other key systems such as marketing (Hubspot) or sales tools (Outreach).

  • Work with sales enablement colleagues to facilitate new user onboarding and continuous training in order to ensure users utilize Salesforce.

  • Maintaining the platform, including staying up to date on new features and releases, tracking and responding to user support tickets as well as fixing bugs.

Requirements


  • Strong Salesforce product knowledge and hands-on experience in independently implementing Salesforce configurations.

  • A proven ability to build scalable and best practice solutions that work across multiple geographies.

  • Analytical and structured approach to problem solving with a strong attention to detail.

  • Experience in a SaaS or software sales environment.

  • A proactive attitude in spotting and realizing opportunities for improvement as well as flagging concerns in a timely manner.

  • Demonstrated ability with regards to organizing, prioritizing and planning out your own work.

  • Proactive and open in communication with various types of stakeholders.

  • Comfortable working in a professional environment that’s subject to change as the company grows and matures.

  • Understanding of and experience with release management principles and experience with setting up and maintaining necessary technical documentation.

  • At least Certified Salesforce Administrator and Sales Cloud Consultant.

Benefits

  • Working in an exciting, fast-growing, energetic environment
  • International diverse team with over 27 nationalities (and yes! we offer awesome Dutch classes too)
  • HQ in Amsterdam where you’re able to work a few days a week & full home office support to make sure you’re all set
  • Working from Bali, the US or Spain? Any place, anywhere: we fully support temporary working from X
  • At least €1.000,- per year on personal development budget
  • All the relocation benefits you need for a fresh start
  • Don’t worry about tomorrow: we’ve got you covered with a pension plan
  • Part of the pie: we’ve got a stock option plan