Senior Customer Success Manager - Strategic Accounts (Dutch speaking)

Job description

Our Customer Success team builds the bridge between our customers and internal teams to fuel a customer-focused mindset. As we continue to grow, we’re looking for a Senior Customer Success Manager to understand and manage our customer’s needs around secure digital communications, helping us to discover new use cases to maximize the value of our product.


At Zivver, we’re leading the next generation of secure digital communications, empowering users to work securely and avoid data leaks and with smart technology.


Why choose Zivver, you ask? We’re in a phase of immense growth. For you, no day will be the same and no issue can or will be addressed in the same way. This means your learning curve will be steep! We want you to share your opinion and will expect you to raise the necessary questions, regardless of who is in the room. Your success is in your hands and you and your team will decide together how to be successful.


As Senior Customer Success Manager, you’ll be engaged from the beginning of many collaborations in order to understand and deliver ongoing value, resulting in retention and wider usage of Zivver solutions, working closely with the wider organization to continuously improve the customer experience.


Hot takes

  • Working for a scale-up is not your everyday job - the energy is contagious!

  • You spread your passion for customer success through all departments

  • You’ll make a tremendous impact running and building out our Customer Success function

  • An international working field is the icing on the cake


Responsibilities

  • You’ll drive the success of the customer as the ultimate account owner by planning and orchestrating the execution with internal and external stakeholders. Identify and nurture relationships with key stakeholders

  • You understand business priorities to act as a trusted advisor and can envision how Zivver can contribute to the business priorities of the customer and design the customer roadmap to deliver on that vision

  • You perform periodic ‘health checks’ to understand value gaps and take effective measures to drive value for the customer

  • You have a critical role in creating a customer centric Zivver organization

  • You enable account managers to drive successful renewals, identify expansion opportunities and high customer advocacy


Benefits

  • An exciting, fast-growing, energetic environment

  • International diverse team with over 27 nationalities - and yes, we offer Dutch classes too!

  • HQ in Amsterdam where you’re able to work a few days a week & full home office support to make sure you’re all set

  • Working from Bali, the US or Spain? Any place, anywhere: we fully support temporary working from X

  • At least €1.000,- per year on personal development budget

  • All the relocation benefits you need for a fresh start

  • Don’t worry about tomorrow: we’ve got you covered with a pension plan

Requirements


  • Bachelor’s or Master’s degree with a clear interest in technology;

  • 5+ years of work experience (ideally in a SaaS business) in a customer success, management consulting or another customer-facing role;

  • Experience with international customer audience;

  • Experience with large enterprise customers (top-tier financial, legal and corporate institutions).

  • An excellent organizer with a high level of accuracy & strong analytical skills;

  • Strong communication & interpersonal skills in fluent Dutch and English;

  • In possession of a driver's license (and you don’t mind traveling to visit our customers);

  • Not afraid to take responsibility and able to operate effectively with pressure & change;


If you’re still reading and excited about this role, we welcome your application even if you think you don’t meet all the requirements. We understand that no candidate is perfect, and would love to hear your story. Keen to learn a bit more? Keep reading.


About Zivver

We see a world experiencing the hyper acceleration of digital transformation, regulatory reforms, and hybrid work, and our mission is to enable organizations of all sizes with the Next Generation of Secure Digital Communication that is Effortless, Smart, and Secure. Empowering enterprises and employees to work with maximum security and effectiveness with minimal disruption, whilst adhering to best practices around the sharing of sensitive information and data.


Zivver is currently used by over 5,500 organizations internationally and prevents circa 10,000 data breaches a month. These organizations all operate in highly complex and regulated sectors such as manufacturing, retail, healthcare, financial services, central and local government, and the legal industry.


Zivver is listed by Gartner as one of five global representative vendors on email data protection and mentioned as a leader in fulfilling the privacy needs of organizations when sending highly confidential information via outbound email in Omdia’s 2020 Market Radar. Zivver has over 150 employees and to date has raised more than $40 million from known venture capital funds DN Capital, henQ capital, Dawn Capital and SmartFin.