Junior Technical Support Specialist (Dutch-Speaking)

Please note, we are not at liberty to relocate for this position. We cannot process your application if you are not Dutch-speaking and NL-based.

At Zivver, we believe every challenge is an opportunity. As our Technical Support Specialist, you'll be the detective who gets to the bottom of every technical issue. Whether it's diagnosing a non-working plugin or hunting down a persistent bug, your expertise and solutions are invaluable. You will enable hospitals, lawyers, dentists, schools, government agencies, and more to continue their essential communications securely and effortlessly.

Sound Technical? It Is! This role goes beyond just resetting passwords. You'll be recording and analyzing logs, diving deep into the material to understand what the customer wants to achieve and why something isn't working. But don't worry, you won't be doing this alone. We provide thorough on-the-job training to help you master the skills you need.

What You'll Do:

• Manage technical incidents and find the best solutions.

• Reassure and collaborate with customers to solve their problems.

• Work with other departments to enhance our customer experience.

• Detect, reproduce, register, and monitor bugs.

• Provide feedback to improve our products and business processes.

• Suggest improvements for our tools, channels, and user interaction pages.

Benefits:

• An exciting, fast-growing, energetic environment.

• An international diverse team with over 25 nationalities

• We value a healthy work-life balance. We mean it when we say: Take a vacation! We offer unlimited holidays for you to take care of yourself whenever you need it.

• HQ in Amsterdam where you’re able to work a few days a week & full home office support to make sure you’re all set.

• Working from Bali, the US, or Spain? Any place, anywhere: we fully support temporary working from X.

• Part of the pie: we’ve got a stock option plan.

• At least €1,000 per year on personal development budget.

• Don’t worry about tomorrow: we’ve got you covered with a pension plan.

Expertise you’ll bring:

• You come from an ICT study, have approximately 1 year of work experience in a similar role (including internships), or have the desire and motivation to step into a technical role and learn;

• You spot inefficiencies like no other and are a true process improver;

• You are fluent in both Dutch and English;

• You are service-oriented and always looking for the best way to help our customers;

• You are tech-savvy or eager to learn.

If you’re still reading and excited about this role, we welcome your application, even if you think you don’t meet all the requirements. We understand that no candidate is perfect and would love to hear your story. Want to learn more? Keep reading...

About Zivver

We see a world experiencing the hyper-acceleration of digital transformation, regulatory reforms, and hybrid work, and our mission is to enable organizations of all sizes with the Next Generation of Secure Digital Communication that is Effortless, Smart, and Secure. Empowering enterprises and employees to work with maximum security and effectiveness with minimal disruption, while adhering to best practices around sharing sensitive information and data.

Zivver is currently used by over 10,000 organizations internationally and prevents circa 10,000 data breaches a month. These organizations operate in highly complex and regulated sectors such as manufacturing, retail, healthcare, financial services, central and local government, and the legal industry.

Zivver is listed by Gartner as one of five global representative vendors on email data protection and is mentioned as a leader in fulfilling the privacy needs of organizations when sending highly confidential information via outbound email in Omdia’s 2020 Market Radar. Zivver has over 150 employees and has raised more than $40 million from known venture capital funds DN Capital, henQ Capital, Dawn Capital, and SmartFin.