Junior Customer Success Manager (Dutch speaking)

Job description

Here at Zivver we help businesses secure their communications such as email, large file transfers and (very soon) signing documents. All integrated without leaving your email (web)application. Smart, secure and effortless. That’s what Zivver stands for.

As a customer-facing tech professional and ambitious self-starter you are eager to build this fast growing scale-up as passionate as your own career. You put everything in an effort to solve the customer’s needs around secure communication and help them discover new user cases to maximize the value of our product. The Customer success team represents their voice in our organization to fuel a customer-focused mindset. You’ll be engaged from the very start of many collaborations to understand and deliver ongoing value, resulting in retention and expanded Zivver platform usage. Moreover, you work closely together with the rest of the organization to continuously improve the customer experience.

Hot takes

  • Customer obsessed;

  • Creativity and innovation over customization;

  • Daily focus on driving value for customers.


The team

The Customer success unit consists of CSM, CS ops, data analysts and the Customer Academy team. Together with the sales and team you work closely to ensure the success of the customer from day one. You are closely monitoring the implementation project with the Project Lead and during post-implementation you drive further adoption and value optimization together with all customer facing Zivvies.

Responsibilities

  • Engage: You will work with our low and mid-segment customer base to efficiently drive high customer satisfaction and minimize churn;

  • Strong time management skills: you will be working with a Book of Business consisting of hundreds of SMB customers, so prioritization is a must;

  • Demonstrate value: Collaborate Work together with our CS Ops heroes and Customer Academy specialists to further drive customer value at scale;

  • Manage risks: Perform periodic ‘health checks’ to understand value gaps and take effective measures to drive value for the customer;

  • Customer centric: Contribute in the team creating a customer centric Zivver Organization;

  • Expansion/renewal/advocacy: Enable account managers to drive successful renewals, identify expansion opportunities and high customer advocacy.


Benefits of working at Zivver include

  • An exciting, fast-growing, energetic environment;

  • International diverse team with over 27 nationalities - and yes, we offer Dutch classes too!;

  • HQ in Amsterdam where you’re able to work a few days a week & full home office support to make sure you’re all set;

  • Working from Bali, South Africa or Portugal? Any place, anywhere: we fully support temporary working from X;

  • At least €1.000,- per year on personal development budget;

  • Don’t worry about tomorrow: we’ve got you covered with a pension plan.

Requirements

  • Bachelor + degree with a clear interest in technology;

  • 2y+ work experience (ideally in a SaaS business) in a customer success, management consulting or another customer-facing role;

  • Experience in customer-facing role;

  • Huge pre if experienced in public sector/healthcare domain;

  • Dutch speaker;

  • An excellent organizer with a high level of accuracy & strong analytical skills;

  • Strong communication & interpersonal skills in fluent Dutch and English;

  • In possession of a driver's license (and you don’t mind traveling to visit our customers);

  • Not afraid to take responsibility and able to operate effectively with pressure & change;

  • Full-time availability.