Junior Customer Success Manager (Dutch speaking)

Job description

You put everything in an effort to solve the customer’s needs around secure communication. You help them discover new use cases and maximize the value from our product. You represent their voice in our organization to fuel a customer-focused mindset. We’re just getting fired up, so you’ll help build & improve our practices. Can’t wait to start? Apply!

 

Hot take

  • Customer’s success first
  • Always one step ahead
  • ‘Structured’ is your middle name

 

A day in the life of...

It’s Monday, so you start your week by joining the company stand-up. You hear about what’s happening in other teams and share your latest insights on our customers. You open your Customer Success dashboard and get notified that one of your customers gave a detractor score in the NPS survey that you sent them. You decide to reach out to them and schedule a meeting, to understand their needs.

 

Later you have a meeting with Marketing and Sales colleagues. New communication legislation is coming up that will impact a large base of our customers. Together you brainstorm what the customer’s needs are and how we can deliver value for them. You decide to jointly setup an informative email campaign and organize a webinar to educate our customers about this new legislation and how ZIVVER will help them to be compliant.

 

After lunch you have a call with a customer that’s looking for a solution to send secure emails via their CRM. After the call you check in with Tom, Technical Consultant, to discuss the possibilities for their solution. You share this solution with the client later that afternoon, so they can implement the solution as quick as possible.

 

You finish your day with a last check of your inbox (all customers happy!) and a cold beer with your colleagues in the ZIVVER Hummingbar.

 

Responsibilities

  • Engage with (smaller) customers to understand their needs and to act proactively upon areas of improvement, via 1:many and 1:1 communication.
  • Work closely together with the ZIVVER Support team to understand the main issues at our customers, and make action plans to improve the experience
  • Use data to search for areas of improvement, make proposals for improvement & execute on these
  • Support Sr Customer Success Managers in activities & projects to improve on customer experience
  • Follow-up on customer feedback, by yourself or by marshalling the right resources within ZIVVER

 

Benefits

  • An exciting, fast-growing environment;
  • Flexible working hours & holidays;
  • A pension plan;
  • Free lunch & Friday drinks in our office bar;
  • Great office, great people.

Requirements

Knowledge

  • Tech savvy

 

Skills

  • Excellent communication skills, both written & verbal (Dutch & English);
  • Structured and well-organized way of working (outstanding organizational skills)
  • Ability to analyze data

 

Attitude / Personality

  • Pro-active problem-solving mind (focussing on solutions within the existing product space)
  • Strong social skills and empathy for customers/users
  • Getting-things-done attitude
  • Love to learn fast