Customer Success Manager (Dutch speaking)

Job description

You put everything in an effort to solve the customer’s needs around secure communication. You help them discover new use cases and maximize the value from our product. You represent their voice in our organization to fuel a customer-focused mindset. We’re just getting fired up, so you’ll help build & improve our practices. Can’t wait to start? Apply!

 

Hot take

  • Customer’s success first;
  • Creativity over customization;
  • Product usage goal

A day at HQ

It’s Monday, so you start your week by joining the company stand-up. You hear about what’s happening in other teams and share your latest insights on our customers. You open your Customer Success dashboard and get notified that one of your customers gave a detractor score in the NPS survey that you sent them. You decide to reach out to them and schedule a meeting, to understand their needs.

 

Later you have a meeting with Marketing and Sales colleagues. New communication legislation is coming up that will impact a large base of our customers. Together you brainstorm what the customer’s needs are and how we can deliver value for them. You decide to jointly setup an informative email campaign and organize a webinar to educate our customers about this new legislation and how ZIVVER will help them to be compliant.

 

After lunch you grab your bike and visit a nearby insurance company. You have a yearly recurring meeting with them to discuss if they’re meeting their business objectives with ZIVVER and understand where we can improve. Back in the office you meet with Robin, Technical Consultant, to discuss a solution for their most pressing technical issue. You share this solution with the client later that afternoon, so they can improve on their situation the next morning.

You finish your day with a last check of your inbox (all customers happy!) and a cold beer with your colleagues in the ZIVVER Hummingbar.


Responsibilities

  • Maintain a cadence of communicating with customers to understand their needs, discuss product usage trends, satisfaction and product opportunities, and improve upon areas of dissatisfaction
  • Perform periodic ‘health checks’ to understand value gaps and take effective measures to drive value for the customer
  • Marshall resources across the ZIVVER organization as needed to support the customer’s needs
  • Work closely together with Sales to support renewals and expansion opportunities
  • Represent the voice of the customer within ZIVVER to provide input to every core sales, marketing, implementation and product process

Requirements

  • Bachelor’s or Master’s degree with a clear interest in technology;
  • 5+ years of work experience, ideally in a SaaS business, in a Customer Success, Management Consulting or another customer-facing role;
  • An excellent organiser with a high level of accuracy & strong analytical skills;
  • Strong communication & interpersonal skills in fluent Dutch  and English;
  • In possession of a driver's license (and you don’t mind travelling to visit our customers);
  • Knowledge of our core markets (Healthcare and Governmental bodies) and experience with large enterprise customers;
  • Not afraid to take responsibility and able to operate effectively with pressure & change;
  • Full-time availability (36hrs is negotiable)

Benefits of working at ZIVVER include:

  • An exciting, fast-growing environment;
  • Flexible working hours & holidays;
  • A pension plan;
  • Free lunch & Friday drinks in our office bar;
  • Great office, great people.

How will we continue?

You want to be successful and we want you to be successful. Our process has three rounds. During these rounds, you get to know the team and perhaps we will give you some assignments. We like to see you in action.

 

Facts are the basis of our actions. That is why we would like the opportunity to review the successes from your past by former employers or customers.

 

Interested? Please apply by filling in the form below.