Application Specialist (Salesforce)

Job description

Here at ZIVVER we help businesses secure their communications such as email and file transfer. As an ambitious self-starter you are eager to jump in and build this fast growing scale-up together with us. How? By maintaining and developing our CRM in and helping the team to improve how they use our internal systems. You are a team player who is also happy to work alone at times to develop new processes, making sure this scale up keeps going like a rocket.


Hot take


  • An untidy CRM makes you itchy
  • You are Data Driven
  • Hold on, I can build that feature for you
  • Let me show how you can do this quicker/easier
  • Become the Salesforce and HubSpot Guru within ZIVVER


A day at Zivver


On arrival at the office you grab your hot drink of choice whilst exchanging pleasantries with your workmates. Pick a desk, any desk, no hard rules at HQ regarding where you sit, just open your laptop and start your day.

At 10:00am you have your daily stand-up with the data team. After spending some time chatting about how life is going, you talk the team through your top priorities for the day. You also hear what they are working on and how the clean data from your CRM is helping the business. After the stand-up, you stick around to discuss some ideas on how to improve our CRM development process with a data engineer.


After the stand-up, you go to work clarifying a request from the Customer Success team to improve the renewal process in SalesForce. You have prepared questions for them to get a better idea of what they want. After the meeting you have a clear idea what needs to be done and later this week you will work out the details in a project proposal. This project will be an important quarterly goal and when it is completed, the whole business will benefit!

After lunch you attend the weekly team meeting and listen to the Sales team about issues that they are having building quotes in SalesForce. You immediately help with some new workflows that will address their problems , another win.

You now spend a couple of hours working on HubSpot to ensure the marketing automation process is running smoothly and to ensure that SalesForce and HubSpot work well together.


You finish the day reading up on some new features in SFDC, you have an exam coming up for a new certification so you want to ensure you are aware of all the latest information.


Responsibilities

  • Maintain, develop and tidy up the CRM (SalesForce, HubSpot) and the surrounding ecosystem (Chargebee, SpringCM, DocuSign, etc.)
  • Help users to get the most out of the CRM and help users be self-sufficient
  • Ensure data remains accurate and up to date
  • Expand the functionality of the CRM and surrounding ecosystem
  • Improve our processes surrounding CRM development. Find ways for us to deliver more value in less time in this area.


Benefits

  • An exciting, fast-growing, energetic environment;
  • Flexible working hours;
  • A pension plan;
  • Free lunch;
  • Great office and awesome people with different nationalities;
  • Training and learning opportunities through our investor network;
  • At least €1.000,- per year on personal development budget.

Requirements

Experience

  • Degree in Business, Economics or STEM.
  • Proficiency with SalesForce and related systems, preferred a SalesForce admin or consultant certificate. 
  • Experience with setting up and managing IT systems.
  • Experience with at least one programming language.
  • Experience with the B2B sales and marketing process.
  • Ability to work independently and serve multiple teams.
  • Strong communication and presentation skills.

Knowledge

  • Substantial knowledge of and affinity with IT.
  • Knowledge of sales principles, methods, practices, and techniques.

Skills

  • Strong verbal communication and presentation skills 

  • Technical problem identification and solving skills
  • Strong work ethic and willingness to take initiative


  • Demonstrated ability to multitask and prioritize
  • Excellent time management
  • High level of organization and detail-orientation

Personality

  • Self motivated, with high energy and an engaging level of enthusiasm
  • Systems thinker
  • Great with people


  • High level of integrity and work ethic 

  • Comfortable working in the fast paced and dynamic environment of a scale-up business